Returns Procedure
In the event that you wish to return an item Please complete all relevant parts of this form.An RMA number will then be issued by email.

1) Complete all fields of the form below.
2) Ensure product is in front of you ready for testing should this be requested.
3) Where possible, bench test the product your self.
4)Please make fault descriptions as detailed as possible.
5 ) Following the issue of an RMA number ensure it is clearly marked on the outside of the transit packaging
6 ) A copy of this form accompanies each parcel.
7 ) Items must be packaged appropriately, damaged items received due to mishandling will be rejected.
8 )Items returned for credit must be in a re-sellable conditon. They must include all packaging and accessories originally supplied otherwise deductions will be made.
9 ) Only items returned within 14 days (will be considered for credit. Items outside this period will be repaired or replaced.
10 ) No fault found items will be returned to the customer with next order otherwise the carriage costs be charged to the customer.


Click here for returns form

For product specifications sheets, please see products "More Pages" where available. You will be able to download specification sheets, view video of the products & download user manual.

Over time we will be building this section of our website into a complete reference tool for all our products featuring manuals, software, guides and FAQs which will be made available to all our clients for viewing and downloading.
Providing the very best after sales services for our products has always been one of our key principles and we believe this section as it grows will help us achieve this goal, but to do this we need your help!
The questions and queries you raise as installers offer important feedback for our products and will help provide a more thorough service. So if you have a question regarding our equipment that is not covered by this section then please call our dedicated technical line on 01234 854238 where one of our trained technical staff will be more than happy to hear from you.

Sorry the live demo of DVR's is still being setup & should be ready towards the end of September.


DVR - Acorn V2

DVR- Lite V3